Shipping Policies
How long will my order take to ship?
Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays.
What does processing my order mean?
The 24-48 hour processing time refers to the amount of time it takes to push your order through the warehouse system; this includes being picked, packed, and prepared for shipment. Shipping method does not include processing time, so your overnight shipment may not come the day after you order.
Can I modify or cancel my order?
If you would like to change the shipping address, the contents in an order or cancel an order, please contact our customer service team at contact@gentebeauty.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.
Promotions & discounts
Welcome promotion can be used on one (1) purchase only. Discount codes are only applicable to full price items and can not be applied to products purchased on sale.
Tracking an order
Once your order has shipped, you will receive an email confirmation with a tracking number.
Missing/stolen orders
If tracking information reflects successful delivery but you have not received it, please email contact@gentebeauty.com. Please note, we do not take responsibility for lost or missing packages that show delivery confirmation.
Taxes & duties
Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed once your shipping address is entered.
Where do we ship?
Besides our North America distribution we ship to Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom